Analyzing Amazon’s e-business system using the five-component framework

Analyzing Amazon’s e-business system using the five-component framework


Selected information system
Consider each of these factors and think about your positive or negative experiences with this information system.

Analyze this information system using a five-factor framework. An information system includes a collection of different parts of the components involved in disseminating information. Information system users, hardware and software, information and system connections are all part of an information system. Information systems refer to basic computer systems. Information systems include the characteristics of managed or general information and the people who manage the systems (Stair & Reynolds, 2015). While information systems made more complex human behaviors, they had a profound impact on society. Such programs increased the speed of everyday tasks, allowed individuals to establish and sustain new and much more fulfilling interactions, affected corporate composition and balance, modified the type of goods they bought and impacted the quality of the job (Laudon & Laudon, 2015). This report will discuss on a particular information system and how the system works in the business. This report also discusses about the five component framework of the information system, which will provide a wide knowledge about the IS.

For this study, the chosen information system is E-business system used by Amazon. E-business systems are collections of Internet software, equipment, and tools that organizations use to conduct business over the Internet. This system allows organizations to communicate with customers, process orders, and manage details (Yeh, Lee, Pai, 2015). For example, an e-business network is a web-based retail store where consumers can order products online. E-business systems involve more than just Internet websites and intangible web accounts. Accessing and using a network often requires a tangible device. There are many important e-business tools, including dedicated servers such as laptops, broadband modems, broadband routers, and Ethernet cables if an organization wants to set up an electronic intranet network for employees to privately communicate with each other (Frank et al. ., 2014). To set up a qualified e-business program, a company may need physical hardware, as well as servers, Internet security, and a shopping cart application.

  1. Product sourcing and development
  2. Dropshipping and warehousing (Lytvyn et al., 2018)
  3. marketing
  4. customer service
  5. payment gateway
  6. information technology

Online companies like Amazon function in much the same way as offline stores and retailers (Adazi & Vassileva, 2017). Amazon’s entire e-commerce cycle can be divided into three major components or larger work processes:

Order Acceptance: This is the first stage where the buyer places an order through his Amazon’s website and the retailer records it. Amazon’s web server sends the order to an order manager on the web server (Nof et al., 2015). It’s also the central system that confirms instructions at every step of the process, from submission to shipment. At this stage, the customer has two options: pay the amount online or pay by cash on delivery. You can choose any option according to your preference. When a customer pays for a product online, the order manager confirms the successful completion of the transaction process and notifies her online database.

Functional elements of an e-business system

Processing Order Information: After receiving an order from a customer, employees process and complete all order information in this phase. Inventory databases indicate product availability and notify customers of approximate arrival dates. This is communicated to the customer by the retailer when the customer receives the item (Davis & Comeau, 2020). Once all order procedures have been completed, we will begin shipping the product.

Shipping: The final step in the distribution process. At this stage, all logistics elements play an important role to ensure timely delivery to the customer (Cassidy, 2016). Once the product is shipped, the customer receives an email from the warehouse system confirming whether the order is on its way. The unified theory of technology acceptance and use is one of the most popular theories that seeks to understand why some technologies are more widely adopted than others (Venkatesh et al., 2003). Here we discuss four main reasons that influence the level of use of certain technologies by people.

Performance expectations: Focus on task completion and may be primarily aimed at men. Due to the expected performance, work efficiency has been effectively improved. As a result, I spent less time on daily tasks. This allowed us to improve the quality of our work results. I was able to increase the amount of results for the same amount of work I put into it. My colleagues knew I was a doer. I was able to increase my chances of promotion. This increased the chances of an effective salary increase.

Expected Effort: This is described as a point of ease associated with using the program. The three structures in the current model embrace the idea of ​​planned commitment. It was easy to understand how to use the system. I found it easy to get the machine to do what I wanted. Communication with the device was transparent and intuitive. We found this device to be flexible in its communication. Using the system takes too much time to actually use it, and it takes a long time to understand how to use it, which makes it challenging. Connecting to the system was easy to understand and simple. I think the system was easy to use overall.

Social Influence: This aspect requires everyone to use a new program called Social Influence. I chose this system based on the percentage of my colleagues who use it. Management has provided great support in using the program. My boss helped me a lot when dealing with the system. The agency has long advocated the effective use of the system. People who use the system at my company have a higher level of trust than people who don’t. In my organization, many people use the system. In my opinion, using this system in a company is a status symbol.

reflect on the experience
Facilitating conditions: Facilitating conditions are characterized as the point at which one feels that there is an operational and technical framework that facilitates the use of the program. I manage the use of a system or program. Have the necessary tools to use the program. I have the necessary know-how to use the program. Using the system required tools, incentives, and skills, but it was convenient to use. This system is not comparable to other systems I have used. We also received advice on device design. We received detailed advice about the program.

Information systems are made up of many elements that work together to provide value to any business. When asked to define an information system, what most people usually talk about are its three components: software, which falls under the group of technologies, and hardware, which contains data. But it is precisely her two elements, process and people, that distinguish the concept of information management from more scientific fields such as computer science. People and users need to consider how all these elements work together to give meaning to organizations and better understand information systems. Below are five components of an information system that ensure that the system functions effectively.

Hardware is an important aspect of information systems that allows you to manage the physical parts of the technology. Personal computers, smartphones, keyboards, hard drives, and flash drives are also types of information system hardware (Davis ¥, 2019). Due to the rise of IoT.

This is a set of commands that control the behavior of your hardware. It’s intangible. When a programmer writes a software program, all she really does is enter a list of instructions that tell the hardware how to operate the system. There are many types of software, but there are two main types of software: operating system software that allows you to access the hardware, and computer software that makes the software useful (Kaur & Singh, 2014). Hardware components were managed and organized by programs or application systems. This is used for data collection and queries. These systems include a set of guidelines for information processing. Examples of operating systems include Microsoft Windows on personal computers and Google’s Android on smartphones. Adobe Photoshop and Microsoft Excel are his two examples of computer software.

When we talk about information systems, it’s easy to rely on technology elements and forget that users need to go beyond these devices to better understand how they fit into their organizations ( Diaz et al., 2015). The next step is to focus on the affected information infrastructure stakeholders. From help desk staff to network administrators, engineers, and CIOs, information technology people are a critical component that cannot be ignored.

Information system framework consisting of five elements

This is the final aspect of information systems. A method is a sequence of actions performed to achieve one or more desired results. Information systems are increasingly networked with enterprise processes, which increases the flexibility and control of these processes (Greiner, 2015). However, simply using technology to simplify processes is not enough. Companies that want to use their information systems effectively are doing more. The main goal is to use automation to control and improve processes both within the organization and externally with suppliers and customers. People who are expected to operate processes and programs that are followed so that information in large data centers can be translated into actionable considerations for future events and past actions.

His third element of information systems concerns data. Users are responsible for considering details such as information collection. The address, the city where the user lives, and the user’s phone number are all sets of information. A database server stores all the data of an entity (Xu et al., 2014). With the advent of big data (a term that refers to truly vast amounts of data that can be processed and analyzed), databases and data centers have become even more important in information systems. Like technology, data is becoming intangible. Datasets alone are not very useful. But when data is grouped, categorized, and compiled into a database, it becomes a valuable business resource. Organizations collect and use all types of evidence for decision making. The effectiveness of such measures will be evaluated and the organization will be strengthened.


It should be noted that the tools for completing this cycle are information systems and information management. These are important tools for managers to manage and, when used correctly, can significantly improve the way an organization works and achieve its goals. Effective use of information systems benefits not only the organization but also its staff and stakeholders. Moreover, if used incorrectly, a huge amount of energy, effort, and resources are lost. To achieve effective information management and minimize the potential risk of failure, information systems must be prepared and operated with due consideration to corporate culture and technical considerations. Both the company’s management and technical experts are equally committed to planning and implementing advanced information systems.


Adazi, I. & Vasileva, J. (2017, April). Perceived effectiveness, credibility, and continuance intention in electronic commerce: An Amazon study. At the International Conference on Persuasion Techniques (p. 293-306). Springer, Cham.

Cassidy, A. (2016). A practical guide to planning for e-business success: How to make your company e-ready. CRC Press.

Davis, C. H. & Comeau, J. (2020). Business integration in business education: Design and results of an ERP-based final course for e-business management. Journal of Information Systems Education, 15(3), 8.

Davis, W.S., Yen, D.C. (Hrsg.). (2019). Information Systems Consultant’s Handbook: Systems Analysis and Design. CRC Press.

Diaz, S., Demichou, S., Karabias, J., Jolly, C., Lonsdale, M., Ash, N., … & Bartuska, A. (2015). IPBES Conceptual Framework – Connecting Nature and People. Current Opinion on Environmental Sustainability, 14, 1-16.

Frank, U., Schlitzer, S., Fettke, P., Vom Brocke, J., Becker, J., & Sinz, E. (2014). His research field is “modeling of business information systems.” Economic Information Systems Engineering, 6(1), 39-43.

Greiner, B. (2015). Procedures for recruiting subject pools: Organizing experiments with ORSEE. Journal of the Economic Science Association, 1(1), 114-125.

Kaul, L. & Singh, D. H. (2014). Techniques for selecting software components – an overview. International Journal of Computer Science and Information Technology, 5(3), 2. Loudon, K. C., Rawdon, J. P. (2015). Management Information System (S.143). Ober Saddle River: Pearson.

Lytvyn, V., Vysotska, V., Chyrun, L., Hrendus, M., and Naum, O. (2018). Content analysis of text-based information in electronic commerce systems. Computational Linguistics and Intelligent Systems (2), 2018, 81-94.

Nof, S. Y., Ceroni, J., Jeong, W., Moghaddam, M. (2015). The revolution in collaboration through e-work, e-business, and e-services (Volume 2). Springer.

Steer, R. & Reynolds, G. (2015). Principles of information systems. Let’s start learning.

Venkatesh, V., Morris, M.G., Davis, G.B., Davis, F. D. (2003). User acceptance of information technology: Towards a unified view. MIS Quarterly, 425-478.

Xu, B., Da Xu, L., Cai, H., Xie, C., Hu, J., and Bu, F. (Year 2014). Ubiquitous data access methods in IoT-based information systems for emergency medical services. IEEE Transactions on Industrial Informatics, 10(2), 1578-1586. IC。

H., Lee, G. G. & Pai, J.C. (2015). We use a technology-organization-environment framework to investigate factors that influence e-business information technology capabilities. Information Development, 31(5), 435-450. plug in

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