Real Estate Agents Act 2008: Code of Professional Conduct and Customer Care 2012 – FAQs and Education Section

Real Estate Agents Act 2008: Code of Professional Conduct and Customer Care 2012 – FAQs and Education Section


Task 1: Recruiting and Q&A This assignment assesses the following learning outcomes

• LO1: Applying professional standards of behavior of real estate dealers to real-life situations, determining the business’s duties in case of unsatisfactory behavior and misconduct, and distinguishing the stages of the complaints process.

• LO2: Apply real estate licensing requirements to real-life situations.

• LO3: Identify the main tasks related to construction works according to the provisions of law. For the purposes of these duties, you have accepted the position of Training Coordinator with Ferngully Realty Limited.

Your role is to secure both existing sales The group and any new providers joining the team are updated with verifiable and non-verifiable training information and any relevant changes to the law. In addition, you must ensure that everyone is aware of and consistently complies with their responsibilities and obligations under the REA Act 2008 and the Real Estate Agents Act Rules (Professional Conduct and Customer Care) 2012 (Code).

Task 1: Recruiting and Q&A

Your first task is to help update the agency’s website on “Frequently Asked Questions” (FAQs). Branch Manager Jane Kato recently received a large number of inquiries from members of the public considering a career in the real estate industry. She hopes to eliminate some of the repetitive questions that are directed at her and will also use the questions and answers as part of training sessions for the sales team. Jane has asked you to describe and explain the answers to the following questions regarding licensing, the relevant section(s), and any subsections of the Real Estate Agents Act 2008 that apply. use. I. I want to pursue a career in real estate. Can I apply to become a salesperson immediately after completing my studies? I just turned 18 years old. Monday. I had my real estate license revoked four years ago because I hadn’t completed verifiable training (continued professional development). It didn’t bother me at the time because I was going to travel abroad, but now that I’m home, I think I’ll be back in the industry. Can I reapply for my license?

iii. I’m excited to start as a new salesperson next week. But I am also very worried about making a mistake and not fulfilling my obligations under the law and REA code. Is there someone at the Agent who will be responsible for overseeing me as a seller? etc I just finished my sales course and I want to become a branch manager. My goal is to work as a salesperson for up to two years and then apply for any branch manager position available. Am I likely to be considered if I’ve only been a seller for two years? I’ve had eight years of experience running a large telemarketing company. v. My wife is considering 12 months maternity leave and won’t be using her real estate (sales) license. Can I transfer to my name so I can run the business for her and then switch back to her name when she returns to work?

Task 2:

Question for staff training session Branch Manager Jane has asked you to help her prepare scenarios that she can use in her weekly meetings for ongoing training for her sales team. She had heard some interesting discussions in the office among the sales team and thought it was time to upskill and remind everyone of their duties and obligations under the Real Estate Agents Act. 2008 and the Real Estate Agents Act 2012 Code (Professional Conduct and Customer Service). (code). Jane wrote the following scripts based on the complaints and positive feedback she has received throughout her career. She wants you to prepare sample answers that she can include in future training sessions. Read the following scenarios, then:

• Indicate the law applicable to the situation (name the law(s) and rules of the code that were violated or followed), and

• Determine if each issue is likely to reflect: misconduct, or Unsatisfactory behavior, or No further action is required.

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