Outsourcing: Managing Interorganizational Relations

1    
Contracting project work has long been the norm in the _______ industry.
    A)
Telecommunications
    B)
Financial
    C)
Insurance
    D)
Construction
    E)
Retail
    

 
2    
Advantages of outsourcing project work may likely include all of the following except?
    A)
Shortened project completion
    B)
Reduced costs
    C)
Higher level of expertise
    D)
Reduced conflict
    E)
Increased flexibility
    

 
3    
Key practices in partnering relationships include:
    A)
Single project contracting
    B)
Goals and objectives are similar
    C)
Access to each other’s organizational resources
    D)
Both B and C are
    E)
A, B, and C are all
    

 
4    
Which of the following is part of the traditional project process?
    A)
Structured communications
    B)
Long-term commitment
    C)
Total company involvement
    D)
Both A and B are
    E)
A, B, and C are all
    

 
5    
Which of the following did the state of Ohio do before starting a bond-financed school construction project?
    A)
Create a specific RFP (request for proposal)
    B)
Have a dress rehearsal
    C)
Reviews the performance of contractors on past projects
    D)
Both A and C are
    E)
A, B, and C are all
    

 
6    
In the Snapshot from Practice “Strategies for Communicating with Outsourcers,” which of the following was not one of the suggested strategies?
    A)
Recognize cultural differences
    B)
Use a translator to make sure everyone understands
    C)
Choose the right words
    D)
Confirm your requirements
    E)
Set deadlines
    

 
7    
The result of teambuilding among the project’s participants is a:
    A)
Signed contract
    B)
Legal partnership agreement
    C)
Project plan
    D)
Partnering charter
    E)
Responsibility matrix
    

 
8    
Among the many advantages for establishing long-term partnerships are:
    A)
Reduced administrative costs
    B)
Improved performance
    C)
Improved communication
    D)
B and C are both
    E)
A, B, and C are all
    

 
9    
Teambuilding between partners should:
    A)
Include engineers, architects, lawyers, specialists and other staff
    B)
Be facilitated by an outside consultant
    C)
Not take more than one day
    D)
A and B are both
    E)
A, B, and C are all
    

 
10    
In the Snapshot from Practice dealing with the Value Engineering Awards program, which branch of the U.S. government was involved?
    A)
Department of Defense
    B)
Department of Commerce
    C)
Department of Transportation
    D)
N.A.S.A
    E)
Department of Education
    

 
11    
Customer satisfaction can be quantified by:
    A)
Perceived performance divided by actual performance
    B)
Actual performance divided by expected performance
    C)
Perceived performance divided by expected performance
    D)
Actual performance divided by perceived performance
    E)
Expected performance divided by actual performance
    

 
12    
In the research highlight on IT project managers, which of the following was not one of the roles taken by project managers?
    A)
Entrepreneur
    B)
Politician
    C)
Friend
    D)
Marketer
    E)
Auditor
    

 
13    
Which of the following is not one of the elements of good negotiation?
    A)
Be hard on the problem, soft on the people
    B)
Conflict on a project can be good
    C)
Negotiation is not a contest
    D)
Seek first to understand, then to be understood
    E)
All of these are elements of good negotiation
    

 
14    
Which of the following is reflected in the saying “Let anger fly out the window”?
    A)
Separate people from the problem
    B)
Be honest
    C)
Focus on interests, not positions
    D)
Invent options for mutual gain
    E)
When possible, use objective criteria
    

 
15    
The dovetailing technique is used in which of the following keys to good negotiation?
    A)
Separate people from the problem
    B)
Be honest
    C)
Focus on interests, not positions
    D)
Invent options for mutual gain
    E)
When possible, use objective criteria