Multiple questions | Business & Finance homework help

Question 1

 

 

The tendency to perceive individuals differently based on their position or job is called the __________ effect.

Answer

                       

similar-to-me

                       

social status

                       

salience

                       

ombudsman

                       

proactive

4 points  

Question 2

 

 

A manager prefers to work with subordinates who think like that manager under the belief that “Birds of a feather flock together.” This is an example of __________.

Answer

                       

the social status effect

                       

the salience effect

                       

the similar-to-me effect

                       

the glass ceiling

                       

quid pro quo harassment

4 points  

Question 3

 

 

Which of the following is NOT mentioned in the textbook as a firm that adopts the proactive approach to social responsibility?

Answer

                       

McDonald’s

                       

Ben and Jerry’s

                       

Target

                       

Wal-Mart

                       

Green Mountain Coffee

4 points  

Question 4

 

 

Title VII of the Civil Rights Act prohibits discrimination on the basis of all of the following EXCEPT:

Answer

                       

sex.

                       

religion.

                       

gender.

                       

national origin.

                       

disability.

4 points  

Question 5

 

 

The __________ rule states that an ethical decision is one that produces the greatest good for the greatest number of people.

Answer

                       

Justice

                       

Moral Rights

                       

Utilitarian

                       

Practical

4 points  

Question 6

 

 

Ford Motor Co. assigns female engineers to an automobile design team to make sure that the needs of potential female customers are met in the design of the car. This is an example of __________.

Answer

                       

bias

                       

stereotyping

                       

managing diversity

                       

the ombudsman effect

                       

quid pro quo

4 points  

Question 7

 

 

Under the __________ rule, an ethical decision is the one that best maintains people’s fundamental privileges.

Answer

                       

Justice

                       

Moral Rights

                       

Utilitarian

                       

Practical

4 points  

Question 8

 

 

Companies that go out of their way to learn about the needs of different stakeholders and use organizational resources to promote their interests are using the __________ approach.

Answer

                       

accommodative

                       

proactive

                       

defensive

                       

obstructionist

                       

offensive

4 points  

Question 9

 

 

People or groups who supply a company with its productive resources are called __________.

Answer

                       

suppliers

                       

top management

                       

shareholders

                       

stockholders

                       

stakeholders

4 points  

Question 10

 

 

A female subordinate is offended by posters in her supervisor’s office that she feels are degrading to women. This supervisor has exhibited __________.

Answer

                       

the similar-to-me effect

                       

the glass ceiling

                       

the salience effect

                       

quid pro quo sexual harassment

                       

a hostile work environment

4 points  

 

Question 1

 

 

When selecting a business-level strategy plan the “Stuck in the Middle” approach:

Answer

                       

is no longer preferred.

                       

combines the two approaches of “low cost & differentiation.”

                       

usually forces a choice between “low cost & differentiation.”

                       

means a decision cannot be made until more information is obtained.

                       

is biased toward prior information.

4 points  

Question 2

 

 

Firestone Tire and Rubber Company set up a chain of Firestone retail stores to sell its tires to American consumers. This is an example of:

Answer

                       

forward vertical integration.

                       

a global strategy.

                       

a focused-differentiation strategy.

                       

a multidomestic strategy.

                       

backward vertical integration.

4 points  

Question 3

 

 

Managers in biotechnology know that new drugs have a 10% chance of passing advanced clinical trials. This is an example of __________.

Answer

                       

risk

                       

uncertainty

                       

bounded rationality

                       

incomplete information

                       

satisficing

4 points  

Question 4

 

 

When an organization enters a new type of industry that is not similar in any way to the current businesses of the organization, this is known as a(n) ____________ strategy.

Answer

                       

concentration on a single business

                       

unrelated diversification

                       

international expansion

                       

related diversification

                       

vertical integration

4 points  

Question 5

 

 

An organization creates a list of possible future forecasts of business situations and creates a plan to respond to each of these forecasts. This is known as __________ planning.

Answer

                       

synergy

                       

ad hoc

                       

divisional-level

                       

scenario

                       

functional

4 points  

Question 6

 

 

After hearing one member describe a problem to be addressed, all members of a group first write down ideas and solutions. After this, everyone shares those suggestions without criticism. The group, one by one, clarifies, critiques, and discusses the alternatives. Finally, each member ranks all the alternatives, and the highest-ranking alternative is chosen. This process is called __________.

Answer

                       

Delphi technique

                       

dialectical inquiry

                       

brainstorming

                       

nominal group technique

                       

programmed decision making

4 points  

Question 7

 

 

When managers cannot assign probabilities of future occurrence to possible alternatives to a decision, this is known as __________.

Answer

                       

certainty

                       

risk

                       

bounded rationality

                       

uncertainty

                       

dialectical inquiry

4 points  

Question 8

 

 

According to the administrative model of decision making, if managers cannot possibly specify all of the possible alternatives to a decision, this is the result of:

Answer

                       

incomplete information.

                       

bounded rationality.

                       

an optimum decision.

                       

brainstorming.

4 points  

Question 9

 

 

In the classical model of decision-making, the most appropriate decision given the likely future consequences to the organization is known as the ______________ decision.

Answer

                       

intuitive

                       

creative

                       

heuristic

                       

obvious

                       

optimum

4 points  

Question 10

 

 

When an organization updates its five-year plan annually in order to take into account changing conditions within the organization and in the organization’s external environment, this is known as which type of plan?

Answer

                       

Inflexible

                       

Functional

                       

Rolling

                       

Scenario

                       

SWOT

 

 

Question 1

 

 

In which type of organizational design are employees correctly referred to as “two-boss employees?”

Answer

                       

Product structure

                       

Matrix structure

                       

Geographic structure

                       

Functional structure

                       

Divisional structure

4 points  

Question 2

 

 

In general, the more stable the organization’s environment, the __________ complex its strategy; the less skilled its workforce, the __________ likely that the organization will use a formal organizational structure.

Answer

                       

more; more

                       

more; less

                       

less; more

                       

less; less

4 points  

Question 3

 

 

__________ technologies are characterized by __________ task variety and __________ task analyzability.

Answer

                       

Routine; low; high

                       

Routine; high; low

                       

Nonroutine; high; high

                       

Nonroutine; low; low

4 points  

Question 4

 

 

Which is NOT an integrating mechanism that organizations can use to increase coordination?

Answer

                       

Direct contact

                       

Liaisons

                       

Task forces

                       

Ombudsmen

                       

Cross-functional teams

4 points  

Question 5

 

 

A counselor who works with the families of teenagers who are drug-dependent has ________________ than a worker who washes the left side of automobiles as they come through a car wash service.

Answer

                       

lower task significance

                       

less autonomy

                       

less skill variety

                       

less task identity

                       

higher task significance

4 points  

Question 6

 

 

In the TQM process, once a measure has been set for comparison, the next step is to:

Answer

                       

begin production.

                       

focus on the customer.

                       

design a marketing strategy.

                       

set a challenging quality goal and create incentives for reaching that goal.

4 points  

Question 7

 

 

In a ___________ layout, workstations are not organized in a fixed sequence, rather, each workstation is relatively self-contained and a product goes to whichever workstation is needed.

Answer

                       

process

                       

permanent-position

                       

facilities

                       

product

                       

flexible manufacturing

4 points  

Question 8

 

 

One way organizations can keep their hierarchy flat is to:

Answer

                       

decrease the span of control.

                       

increase the number of levels of management.

                       

decentralize authority.

                       

enlarge jobs.

                       

decrease autonomy.

4 points  

Question 9

 

 

The way in which machines, robots, and people are grouped together affects how ___________ they can be.

Answer

                       

futuristic

                       

productive

                       

complex

                       

high-tech

4 points  

Question 10

 

 

The number of new problems that a manager experiences in performing his or her job is known as:

Answer

                       

task analyzability.

                       

task variety.

                       

continuous-process technology.

                       

job design.

                       

small-batch technology.

 

Question 1

 

 

A division manager is told to “maximize the sales of the division” and is then evaluated on the basis of the net sales generated by the division. This is an example of a(n) __________ budget approach.

Answer

                       

profit

                       

revenue

                       

expense

                       

cash flow

                       

capital

4 points  

Question 2

 

 

An HR specialist gives a personality test to applicants for a factory-worker position. This is an example of _______________.

Answer

                       

trait appraisal

                       

ability testing

                       

situational testing

                       

interviewing

                       

role-playing

4 points  

Question 3

 

 

The final step in the control process is to:

Answer

                       

initiate corrective action.

                       

measure actual performance.

                       

establish the standards of performance.

                       

compare actual performance to the standards.

4 points  

Question 4

 

 

A job applicant calls a professor who taught him in college and asks him to write a letter to her prospective employer commenting on her classroom performance. This is an example of __________.

Answer

                       

background-checking

                       

recruiting

                       

training

                       

development

                       

a request for a reference

4 points  

Question 5

 

 

At the __________ stage of the process of transforming raw materials into finished goods, managers typically use __________ control procedures to obtain immediate feedback about how efficiently the raw materials are being transformed into finished goods.

Answer

                       

conversion; concurrent

                       

input; feedback

                       

output; feedforward

                       

input; concurrent

                       

output; concurrent

4 points  

Question 6

 

 

When managers attempt to fill open positions with workers who are already working for the organization in some other capacity, they are engaging in _______________.

Answer

                       

development

                       

external recruiting

                       

walk-in recruiting

                       

outsourcing

                       

internal recruiting

4 points  

Question 7

 

 

Prior to designing a training and development program for managers, a human resource specialist attempts to determine which managers need training and what types of skills and knowledge these managers need to develop. This process is known as __________.

Answer

                       

job validation

                       

RJP validation

                       

recruitment

                       

needs assessment

4 points  

Question 8

 

 

Recruiting outside of an organization to find workers who have not worked for the organization previously is known as __________.

Answer

                       

internal recruiting

                       

walk-in recruiting

                       

external recruiting

                       

selection

                       

development

4 points  

Question 9

 

 

The component of an HRM system that focuses on helping managers to develop the skills and abilities that will enable them to perform their jobs successfully is ___________________.

Answer

                       

training and development

                       

recruitment

                       

selection

                       

performance appraisal

                       

feedback

4 points  

Question 10

 

 

An organization sets up a management information system (MIS) that gives managers information about changes in the task environment that may impact the organization later on. This is an example of _____________ control.

Answer

                       

feedforward

                       

concurrent

                       

feedback

                       

bureaucratic

                       

MBO

 

Question 1

 

 

The ability of a leader to get others to act in certain ways is known as that leader’s __________.

Answer

                       

power

                       

initiating structure

                       

consideration

                       

task-orientation

                       

task structure

4 points  

Question 2

 

 

The power of a leader that comes from the respect and loyalty of subordinates is known as __________ power.

Answer

                       

reward

                       

legitimate

                       

coercive

                       

referent

                       

position

4 points  

Question 3

 

 

Leadership that makes subordinates aware of their jobs’ importance to the organization is called __________.

Answer

                       

consideration

                       

empowerment

                       

transformational

                       

transactional

                       

path-goal leadership

4 points  

Question 4

 

 

Leadership theories that propose that the effectiveness of a leader depends on the situation in which the leader finds herself are known as __________ models.

Answer

                       

trait

                       

contingency

                       

empowerment

                       

path-goal

                       

leadership substitute

4 points  

Question 5

 

 

Andrew Grove, CEO of Intel, holds a Ph.D. in chemical engineering and is very knowledgeable about the microprocessors that Intel produces. He advises an R&D scientist about a possible new product idea. Which type of power do we say Grove has?

Answer

                       

Expert power

                       

Empowerment power

                       

Consideration power

                       

Relationship-oriented power

4 points  

Question 6

 

 

A supermarket manager schedules the workers in the supermarket to ensure that enough cash register clerks are available at different times during the day depending on the expected demand from customers. This manager has engaged in which type of behavior?

Answer

                       

Relationship-oriented

                       

Consideration

                       

Initiating structure

                       

Empowerment

                       

Referent power

4 points  

Question 7

 

 

People experiencing overpayment inequity are most likely to:

Answer

                       

raise their perceptions of their own inputs.

                       

ask for a raise.

                       

work slower.

                       

be absent more.

                       

raise their perceptions of others’ outcomes.

4 points  

Question 8

 

 

According to a recent study, about what percentage of medium- or large-size organizations use profit-sharing plans with their employees?

Answer

                       

3 percent

                       

7 percent

                       

10 percent

                       

16 percent

                       

25 percent

4 points  

Question 9

 

 

According to path-goal theory, when leading creative workers, a manager should be __________.

Answer

                       

supportive and critical

                       

supportive and uncritical

                       

hands-off and critical

                       

hands-off and uncritical

                       

directive

4 points  

Question 10

 

 

A subordinate changes his behavior from a dysfunctional to a functional behavior, and his manager then removes an undesired outcome. This is known as __________.

Answer

                       

positive reinforcement

                       

extinction

                       

negative reinforcement

                       

inequity

                       

instrumentality

Question 1

 

 

In the example in the textbook, when Adrian Hofbeck and Joseph Steinberg resolved their conflict, they resorted to __________.

Answer

                       

competition

                       

integrative bargaining

                       

distributive negotiation

                       

flipping a coin

                       

adversarial language

4 points  

Question 2

 

 

A manager tries to understand how the sender of a message feels and tries to interpret the message from the sender’s perspective. We say that this manager is attempting to __________.

Answer

                       

be empathetic

                       

reduce information richness

                       

create a rumor

                       

use jargon

                       

use information distortion

4 points  

Question 3

 

 

Linguistic style includes all of the following EXCEPT:

Answer

                       

voice.

                       

speed.

                       

jokes.

                       

eye contact.

                       

use of pauses.

4 points  

Question 4

 

 

Which of the following is NOT a factor in deciding what communication medium a manager should use?

Answer

                       

Information richness of a medium

                       

The manager’s personality

                       

Time needed for communication

                       

Need for a paper trail

4 points  

Question 5

 

 

The paths along which information flows within the organization are called __________.

Answer

                       

noise

                       

communication networks

                       

filtering paths

                       

information richness

                       

jargon

4 points  

Question 6

 

 

Teams that rarely, if ever, interact with each other on a face-to-face basis are referred to as which type of teams?

Answer

                       

Informal teams

                       

Ad hoc teams

                       

Virtual teams

                       

Task forces

                       

Interest groups

4 points  

Question 7

 

 

Managers who ____________ are likely to see their ___________.

Answer

                       

decrease uncertainty; power decrease

                       

decrease uncertainty; power increase

                       

increase uncertainty; power increase

                       

decrease their power; uncertainty increase

                       

increase their power; uncertainty increase.

4 points  

Question 8

 

 

An assembly line of workers in a Ford Motor Co. factory that produces Ford Explorers is said to have:

Answer

                       

pooled task interdependence.

                       

a virtual team format.

                       

synergy.

                       

reciprocal task interdependence.

                       

sequential task interdependence.

4 points  

Question 9

 

 

A member of a task force does not do much work related to the goals of the task force. This member is confident that the other members of the task force “will take up the slack.” This group member is exhibiting __________.

Answer

                       

an interest group role

                       

synergy

                       

a virtual team role

                       

a role-making role

                       

social loafing

4 points  

Question 10

 

 

Teams that are empowered to take responsibility for acting autonomously on identifiable pieces of work are referred to as __________.

Answer

                       

informal groups

                       

interest groups

                       

virtual groups

                       

sequential task interdependence groups

                       

self-managed work teams

 

Question 1

 

 

In the example in the textbook, when Adrian Hofbeck and Joseph Steinberg resolved their conflict, they resorted to __________.

Answer

                       

competition

                       

integrative bargaining

                       

distributive negotiation

                       

flipping a coin

                       

adversarial language

4 points  

Question 2

 

 

A manager tries to understand how the sender of a message feels and tries to interpret the message from the sender’s perspective. We say that this manager is attempting to __________.

Answer

                       

be empathetic

                       

reduce information richness

                       

create a rumor

                       

use jargon

                       

use information distortion

4 points  

Question 3

 

 

Linguistic style includes all of the following EXCEPT:

Answer

                       

voice.

                       

speed.

                       

jokes.

                       

eye contact.

                       

use of pauses.

4 points  

Question 4

 

 

Which of the following is NOT a factor in deciding what communication medium a manager should use?

Answer

                       

Information richness of a medium

                       

The manager’s personality

                       

Time needed for communication

                       

Need for a paper trail

4 points  

Question 5

 

 

The paths along which information flows within the organization are called __________.

Answer

                       

noise

                       

communication networks

                       

filtering paths

                       

information richness

                       

jargon

4 points  

Question 6

 

 

Teams that rarely, if ever, interact with each other on a face-to-face basis are referred to as which type of teams?

Answer

                       

Informal teams

                       

Ad hoc teams

                       

Virtual teams

                       

Task forces

                       

Interest groups

4 points  

Question 7

 

 

Managers who ____________ are likely to see their ___________.

Answer

                       

decrease uncertainty; power decrease

                       

decrease uncertainty; power increase

                       

increase uncertainty; power increase

                       

decrease their power; uncertainty increase

                       

increase their power; uncertainty increase.

4 points  

Question 8

 

 

An assembly line of workers in a Ford Motor Co. factory that produces Ford Explorers is said to have:

Answer

                       

pooled task interdependence.

                       

a virtual team format.

                       

synergy.

                       

reciprocal task interdependence.

                       

sequential task interdependence.

4 points  

Question 9

 

 

A member of a task force does not do much work related to the goals of the task force. This member is confident that the other members of the task force “will take up the slack.” This group member is exhibiting __________.

Answer

                       

an interest group role

                       

synergy

                       

a virtual team role

                       

a role-making role

                       

social loafing

4 points  

Question 10

 

 

Teams that are empowered to take responsibility for acting autonomously on identifiable pieces of work are referred to as __________.

Answer

                       

informal groups

                       

interest groups

                       

virtual groups

                       

sequential task interdependence groups

                       

self-managed work teams